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Thread: Being Screwed by a Screw Pump Company

  1. #1
    Join Date
    May 2011
    Location
    vermont
    Posts
    20

    Default Being Screwed by a Screw Pump Company

    2017 - Researched and bought a screw pump to run a section of my woods. Before the purchase the communication with company was great. The pump was good for the first season. 2nd season, 2018, I noticed an oil leak. Called company and they said they would come and fix it. Nobody showed. Summer of 2018 I called many times to complain of the oil slick that was on my floor. They said yes, we will be there to fix. Nobody showed up or called. That fall I called many more times but got no response.

    2019 season - used the pump but was very nervous about doing so. What if it blew up and seized the motor. Am I responsible? Finally talked to the slippery salesman to be told that the manufacturer needed to come in and make the simple repair. He gave me a date of December 5, 2019 when to expect the serviceman. The date passed, no one showed up and no one called. Now I tend to keep a cool head but this has me pissed. We are coming in to the 2020 season and I'm not confident that the pump is reliable. These types of pumps are big dollars. I've expanded over the past few years. I would have liked to use this company but cannot trust them. I have put my faith and wallet behind the company that has 3 letters to it's name.

    Thanks for letting me vent. Still leaking!!!

  2. #2
    Join Date
    Mar 2013
    Location
    Merrimack, NH
    Posts
    551

    Default

    I wouldnt be shy about calling their name out here. You might be surprised that someone on this forum knows someone there personally and can try and get you answers.

    Good luck, I hope it works out.
    2020 Upgraded RO to 2 post and 7GBS Gould Pump. 400 taps
    2019 New Smoky Lake 2x6 raised flue, Simplicity Autodraw system, The Maple Guys Maple Jet Filter Press, a beautiful new bride to be my sugaring partner :-)
    2018 Deployed
    2017 Expanded Sugar Shack, new 2x6 with float box, NEXTgen Maple RO, 250+ taps (I hope for 300), still on sap sacks
    2016 New Sugar Shack, 2x6 evaporator, 160 taps, all on Sap Sacks
    2015 Deployed
    2014 110 taps
    2013 35 taps

  3. #3
    Join Date
    Oct 2007
    Location
    Wellsboro Pa
    Posts
    261

    Default

    I feel for you. I to did business with a company who has 3 letters for their name. Bought a high prussure vessel. After a couple of seasons it started to leak out thru the electric box which controlls the pump. I figure this can't be safe. No answer to emails, got a lady who answered a couple of weeks ago who promised a call back on the following Monday. 2 weeks later I called and got a answereing machine during business hours. Left message but no return call. What is it with companys with 3 letters for their name who don't supply customer service for their product. All I wanted to know is what was the best way for me to fix it. Will just have to tear it apart on my own and hope I don't get in over my head.

  4. #4
    Join Date
    Feb 2011
    Location
    Eagle lake Maine
    Posts
    236

    Default

    I had a similar leak in the middle of the season last year, I disconnected power and removed the cover and tightened a gland nut, problem solved. I'm several hours away from dealers, so I have to repair on the fly sometimes.

  5. #5
    Join Date
    Oct 2007
    Location
    Wellsboro Pa
    Posts
    261

    Default

    The glan nut. Is that the big nut right behind the electric box. Tighted it a 1/4 to 1/2 turn. Have to wait till I run it to see if it corrects the problem.

  6. #6
    Join Date
    May 2002
    Location
    Cabot Vermont
    Posts
    384

    Default

    Is this MES or CDL or both?
    Blaisdell's Maple Farm

  7. #7
    Join Date
    Mar 2017
    Location
    Vermont
    Posts
    203

    Default

    Pretty sure they are referring to cdl. Never heard anything bad about MES.
    2016- 50 buckets. Made 4 gallons
    2017- 100 buckets, 50 taps on 3/4 mainline and 3/16th tubing + shurflo vacuum. Made 30 gallons.
    2018- 1000 taps on 3/16 + vacuum, 60 buckets - made 378 gallons of syrup.
    2019- 1713 taps on 3/16 + vacuum, NO buckets. Made 500 gallons.
    2020- 2793 taps made 1118 gallons.

  8. #8
    Join Date
    Oct 2006
    Location
    Garrettsville,Ohio
    Posts
    423

    Default

    Doubt its cdl we have in house techs, plus service guys in pa and ohio.
    Fred Ahrens
    330-206-1606
    Richards Maple Products
    Ohio CDL sales rep
    1500 taps

    dont take life too serious, nobody gets out alive anyways

  9. #9
    Join Date
    Mar 2009
    Location
    ANDOVER, VT
    Posts
    738

    Default

    I didnít realize CDL had screw style pumps
    vacuum
    RO
    filter press
    auto draw
    New leader oil fired


    http://s712.photobucket.com/albums/ww123/jtrap/

  10. #10
    Join Date
    May 2011
    Location
    vermont
    Posts
    20

    Default Being screwed by a screw pump

    Let me clarify, Last year I put my faith and wallet behind CDL. They are top notch.

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