Syrup2nv. If you are having any trouble with the LineViper feel free to call me. With the LineViper being a completely new tool with nothing simular it might take some people a day of use before it feels comfortable to them. After that it is the fastest most comfortable tool on the market. If the LineViper is held simular to how you hold a cordless drill it feels comfortable and well balanced. If there is a problem with your tool or a missalighnment I will replace it. My phone number is 763.238.4608 .