I am looking for assistance in trying to resolve an issue that seems to be developing with Smoky Lake. I ordered an ADO valve from them in December. I have not been able to get the valve to function. My electrician tells me it is a bad valve. I reached out to Smoky Lake via e-mail and telephone. I have had only a couple of replies with comments about working on the problem. I had previously heard nothing but good about this company, so I was disappointed when multiple e-mails go unanswered for days or a week at a time. Does anyone have any recommendations on how to better communicate with Smoky Lake? I would like to develop a working relationship where I can purchase from them again, but I am about to the point where I feel I need to dispute my card charges.

I understand that this is a busy time of year, it is for all of us, but I have been trying to resolve this issue since 2/5.

Please let me know your thoughts.